Respected Citizen, Our standard business time for taking calls is from 8am to 3pm Monday to Saturday and 8am to 1pm on Friday. From 1pm to 1.30pm prayer break is observed. For lodging complaints and queries, the SDMS portal (https://sdms.secp.gov.pk/~sdmsadmn) should be your first choice. Alternatively you may write to us at complaints@secp.gov.pk and queries@secp.gov.pk